Why the Shop Matters Most: Certified Technicians Make the Difference

When it comes to aftermarket upgrades or vehicle service, the most important factor is not the product itself—it is the quality of the people who install and support it. A professional shop that employs qualified, certified personnel provides value that extends far beyond the initial installation. The shop’s commitment to hiring, training, and retaining competent technicians is what ultimately protects your vehicle and your investment.

A reputable shop doesn’t rely on chance when hiring. It seeks technicians with recognized certifications, proven knowledge, and ongoing education. This standard reflects a culture of accountability, professionalism, and trust. Certified technicians are professionals who follow standards, use best practices, and deliver consistent results.

Qualified shops operate with clear processes. Certified technicians follow documentation, quality control, and verification steps. Their work is reviewed and validated before the vehicles are returned. This reduces errors, saves time, and limits rework, giving customers fewer problems and a more predictable experience.

Asking a shop about technician qualifications is not confrontational—it is responsible. A professional business expects customers to inquire about credentials and should be prepared to explain what certifications its staff holds and why they matter. Shops that are proud of their workforce often display credentials openly and encourage customers to verify them. This transparency is a clear indicator that the business stands behind its team’s competence.

Long-term relationships matter. Shops that invest in qualified staff better support customers after the sale. Returning for updates, adjustments, or troubleshooting means working with technicians familiar with the shop’s standards and your service history. This continuity ensures efficient, accurate, and accountable service, even years later.

Choosing a shop with certified technicians is about trust in people, not promises. It shows the business values professionalism, invests in staff, and commits to consistent, high-quality service throughout your vehicle’s life.

This article is written and produced by the team at www.BestCarAudio.com. Reproduction or use of any kind is prohibited without the express written permission of 1sixty8 media.

Modern Multimedia Receivers Have Multiple Volume Controls

From the 1960s through the 1980s, car radios used mechanical potentiometers to adjust volume. As time progressed, volume controls moved to the digital domain, and radios employed rotary encoders that sent commands to a dedicated volume IC to adjust the output level. As we advanced further, radios required volume controls for different functions. This complexity has led to occasional issues. Let’s talk about how modern multimedia receivers might have three volume controls. Don’t fret; we’ll make it all easy to understand.

Function Dependent Volume Controls

Let’s start by stating the obvious. When listening to music from the radio, SiriusXM, or a streaming service, you need a way to adjust the volume. Turning a knob to the right or pressing a button with an up arrow should increase the volume. So far, this is pretty intuitive.

Now, here’s where things start to get more complicated. If you are in the middle of a phone call and adjust the volume, that changes the Bluetooth hands-free level. This isn’t the same volume control as what’s adjusted when listening to music. Want proof? Your music should return to the same volume when the phone call is done. If you’ve ever walked through a parking lot, it’s incredible how loud people have the incoming audio from a phone call.

The third volume control is associated with built-in navigation. When Apple’s Siri, the built-in navigation voice, or Google Assistant is speaking, and you adjust the volume, you control a third, separate volume level.

Multiple Volume Controls — The master volume control on a Sony XAV-9000ES multimedia receiver.

I Can’t Hear the Navigation Prompts

Several members of our team have worked for car radio manufacturers. As such, answering technical support questions is a key part of what we do. This applies to the rest of the team, which has decades of experience in the retail side of the mobile enhancement industry. We’ve all encountered situations when a client complains that they can no longer hear the navigation prompts from the radio. In 99% of these cases, the audio (radio, CD, USB, or whatever) mutes, but nothing is heard. Why does this happen?

The answer is that the navigation prompt volume level is typically turned down. The trick to fixing it is that you need to adjust the volume while the navigation voice is talking. Here’s how to fix it: First, enter a new destination into the navigation system. Most will provide a voice prompt like “Proceed to the highlighted route.” The key to fixing the muted prompt issue is to adjust the volume while the system is talking. So, as soon as the music mutes, turn up the volume. You should be good to go after that.

Source-Specific Level Controls

Many modern multimedia receivers have an additional option called source-specific level control. While this is similar to a volume control, it’s different. If you look at a modern multimedia receiver, you’ll find it has media, ringtone, chimes, navigation, and Maestro volume level adjustments. This menu allows the end-user to fine-tune the output of each source so that they don’t need to adjust the master volume when switching.

For example, when a call comes in, you want the volume of the incoming caller to be at a level that you can hear clearly. When you switch from tuner to USB or Bluetooth streaming, you want all three sources to have the same loudness. Most radios are preset to work quite well, but the menu exists to compensate for external devices like a phone or satellite radio tuner that aren’t as loud or are louder.

Who Knew the Volume Control Was Complicated?

In the combined century that our team has worked in the car audio industry, muted navigation prompts have come up hundreds of times for each of us. It’s pretty easy to fix once you understand what’s happening and why. We know talking about the volume control or car radio isn’t exciting, but hopefully, this article helps get a few people out of a jam. If you still have problems, drop by the specialty mobile enhancement retailer that installed your radio and ask them for assistance.

This article is written and produced by the team at www.BestCarAudio.com. Reproduction or use of any kind is prohibited without the express written permission of 1sixty8 media.

Why You Need Two Keys for Your Car Starter Upgrade

Many of the car stereo shops in the Northern US and Canada shift focus to installing remote car starters in the late fall. If you are shopping for a remote starter, you may be asked by the Product Specialist if you have two keys to the vehicle. Further, in a few applications, you may need to sacrifice a key to the vehicle for them to make the starter work. Let’s discuss why these two instances occur.

Two Keys Needed for Programming

Most automobile manufacturers include some form of anti-theft solution in their vehicles. These systems typically use a car key or key fob with a built-in security chip. When you try to start the car, the security system reads a code from the chip and compares it to what was programmed during manufacturing. If the codes match, the vehicle will start. If not, you’ll see a flashing security icon on the dash.

These chipped or encoded keys make stealing a new vehicle much harder. A thief could break the steering wheel lock and bypass the ignition wiring, but the vehicle still wouldn’t start.

Car Starter Upgrade — One of the first key-based anti-theft systems was the Passive Anti-Theft System (PATS) from General Motors.

Remote Car Starter Installation

You’ve heard the term bypass or interface when shopping for a remote car starter. The latter description isn’t great terminology, as these modules don’t bypass any of the security features in the vehicle. Instead, they are programmed as additional keys that are authorized to start the vehicle. It’s important to understand that your car or truck is just as safe once a remote car starter has been installed as it was before.

To program these interfaces to your vehicle, the technician must have two original keys. In an oversimplification of the process, they present each of the original keys to the vehicle when it is in programming mode and then teach the security system a code from the remote car starter interface module. For example, Ford vehicles from 2011 through 2014 require two keys.

Interface Programming Issues

One issue that often arises, particularly with used vehicles, is that while the owner might have two keys, one might be a clone of the other. This occurs when a key is lost and replaced by cloning the remaining unit. From a vehicle security perspective, either key will work, but the security system in the car or truck sees it as the same key.

The technician can’t access key programming mode for remote car starter installation because the process requires two keys, each with different codes. The only solution is to purchase a new key from the dealer and have it programmed into the vehicle. Unfortunately, this is expensive and typically costs more than $250.

If you are buying a used vehicle, ask specifically if the keys are original or if one is a clone of the other.

Giving Up a Key

Another scenario with remote car starters requires two keys. In the case of European vehicles like BMW, Mercedes-Benz, Audi, and Volkswagen, there isn’t a simple way to program another key to the factory-installed security system. In these cases, you need to sacrifice one of the keys provided with the vehicle to the remote starter system.

The technician will install the key into a special module and hide it in the dash. The security code from the key is presented to the factory security system when the aftermarket remote car starter is activated. The technician working on your car must ensure that the module’s location is far away from the key cylinder to avoid permanently bypassing the security function.

Pick Who Installs Your Remote Starter Carefully

While installing a remote car starter on most cars or trucks is relatively simple for a trained technician, the factory-installed anti-theft systems on newer vehicles can present a challenge. Don’t be shocked if you are asked if you have two original keys to your car, truck, or SUV.

We can’t overemphasize the importance of choosing a professional to work on your vehicle. Shopping on price alone and not considering experience and reputation can lead to problems. Look carefully at the reviews for the shop you are considering. Further, please look at the information they present on their website. It’s often easy to pick out who the true professionals in your area are.

This article is written and produced by the team at www.BestCarAudio.com. Reproduction or use of any kind is prohibited without the express written permission of 1sixty8 media.

Why Certified Professionals Deliver Higher-Quality Results

In technical fields, the gap between average and exceptional results often depends on the professional’s training and standards. Certified professionals stand out for their formal education, proven competence, and commitment to ongoing learning—all of which lead to better evaluations, more precise installations, and quicker, more accurate troubleshooting than their uncertified peers.

Certification is more than a title; it proves structured education and assessment. Certified professionals must learn core principles, best practices, and safety requirements for their field. This education exceeds trial-and-error, covering system design, product compatibility, electrical theory, signal flow, diagnostics, and manufacturer requirements. As technology grows more complex—especially in vehicles with advanced electronics and integrated safety systems—this depth of knowledge is essential.

Certification ensures adherence to industry standards. Certified professionals follow procedures that protect customers, equipment, and system reliability. These standards ensure consistency, safety, and performance. Certified professionals know their importance and real-world application. Those without certification may take shortcuts, use outdated methods, or lack information, raising risks and costs.

Efficiency is another area where certified professionals consistently outperform non-certified counterparts. Because their education emphasizes proper evaluation and planning, they identify challenges before work starts. This leads to fewer surprises and post-installation issues. Certified professionals use proven methods to troubleshoot, reduce downtime and unnecessary part replacements, and save customers time and money.

Certification means accountability and ongoing education. Certified professionals stay up to date with technology and industry changes, benefiting customers who need both current and legacy expertise.

For consumers, choosing a certified professional provides confidence and peace of mind. It signals that the individual has been evaluated by an independent organization, understands accepted standards, and is capable of delivering consistent, reliable results. In the automotive aftermarket and mobile electronics industry, certifications from organizations such as the Mobile Electronics Certified Professionals program help customers identify technicians who have demonstrated verified competence in their field.

Certification raises service quality. It delivers better evaluations, cleaner and safer installations, and quicker, more accurate troubleshooting. If you want performance, reliability, or long-term value, choose a certified professional.

To locate a qualified professional, you can find a certified technician or specialist at by clicking here.

This article is written and produced by the team at www.BestCarAudio.com. Reproduction or use of any kind is prohibited without the express written permission of 1sixty8 media.

Hi-Res Audio Isn’t Necessarily High-Fidelity Audio

Talking about the performance of audio equipment without objective measurements is like describing the taste of food without eating it. Maybe that’s a bit over the top, but the concept is accurate. You’ll hear many folks into high-end audio describe listening experiences that are sweet or emotional. However, those adjectives do very little to describe the physical characteristics of the performance.

Where in the world are we going with this? A combination of several listening tests and lab measurements got us thinking about the Hi-Res Audio product certification. We’ve tested many source units, amplifiers, signal processors, and Bluetooth interfaces that bear this accreditation. What does Hi-Res Audio certification mean? Further, does it mean a product will sound great?

High-Frequency Audio Reproduction

The first part of the certification attempts to correlate extended high-frequency performance with audio resolution. The standard requires amplifiers, signal processors, audio interfaces, source units, speakers, earphones, and microphones to record or reproduce audio frequencies up to 40 kHz.

The inference is that extended frequency response somehow correlates to resolution. In reality, bit depth, in theory, has more to do with resolution than high-frequency performance.

Ask anyone over 30 if they can hear audio frequencies above about 16 kHz, and most will tell you no. Those who think they can ought to have a formal listening test performed. We believe they will be surprised. Most adults we know can’t hear much over 14 kHz.

The argument for capturing audio frequencies above 22.05 kHz (the upper limit of a compact disc) is that harmonics present in the audio change the audible frequency region. While possible, those harmonics will also be present in the recording at audible frequencies. Reproducing them offers no benefit if they can’t be heard. Bats, dogs, cats, rats, mice, owls, and reptiles might appreciate the extra effort and storage bandwidth, but humans won’t.

Car audio companies like Alpine, Sony, Kenwood, JVC, JBL, Hertz, Audison and Pioneer pay the Japan Audio Society to present the Hi-Res Audio logo on their products

Benefits of High-Resolution Audio Recording

The most significant benefit of recording higher-frequency content is the overall quality of the recording equipment. A recording studio might have a Universal Audio Apollo audio interface capable of sampling analog audio at 192 kHz with 24 bits of depth. However, those details alone don’t describe the true performance capabilities of the device. The Apollo X8 boasts 130 dB of dynamic range and a THD+N specification of -127 dB. The latter is equivalent to better than 0.0000446% Total Harmonic Distortion and Noise. To put it subtly, that’s ludicrously impressive.

What does this mean for the recording? The recording only captures the audio signal from the microphone at the interface, as the harmonic content added to the signal is imperceptibly low. An order of magnitude worse performance would still be imperceptible. You will get an incredibly clear recording when the engineer mixes dozens of tracks at this quality level.

Actual Bit Depth Comparison

The image below, and dozens like it, are misused in hundreds of applications to infer different quality levels based on bit depth.

The second part of the Hi-Res Audio criteria refers to handling audio files with 24 bits of depth. A common misconception about bit depth is that it also correlates with resolution. In reality, it doesn’t. The benefit of additional bit depth is reducing the noise captured in an audio signal.

Here’s a very real-world example. The image below shows the spectral content of a 1 kHz tone recorded at -80 dB FS, then saved as a 192 kHz, 24-bit file in red. The yellow trace is the same test tone but is saved as a 16-bit file.

When we open the file and check the spectral content, we see that a lot of noise has been added to the 16-bit track. Yes, the information is at a very low level of -98.13 dB for the 16-bit file. Crucially, it’s something that wasn’t in the original recording.

When a music producer creates a modern rock or pop song, they might combine 50 to 80 different tracks or samples. Let’s assume it’s only 60 tracks with 16 bits of depth. After typing a really long equation into Microsoft Excel, we get a noise floor of -90 dB FS. With playback levels of 100 dB SPL, which is easily possible from even modestly robust audio systems, the noise in the recording would be audible during quiet passages.

A 24-bit audio file has a noise floor of around -160 dB FS. I won’t bother doing the math, as no source units or amplifiers perform anywhere near that level. Okay, I lied. That’s about -152 dB of noise with 60 tracks combined. Like I said, it’s not audible.

Sound Quality

Unfortunately, for the Hi-Res Audio designation, the most easily perceptible degradation in audio quality is associated with distortion. Harmonic distortion is far more prominent than noise or high-frequency extension. As we’ve explained repeatedly, distortion is the addition of unwanted harmonic content due to nonlinearities in a speaker, amplifier, signal processor, or source unit.

The Japan Audio Society ignores this significant factor in its Hi-Res Audio certification. Their exact statement regarding audio quality is based on a “hearing evaluation” that is “implemented according to each company’s regulations.” Given that few products publish distortion specifications, it’s concerning that a label intended to designate a product as high quality leaves out this critical consideration.

Hi-Res Audio Wireless

What got us all riled up about the Hi-Res Audio designation? It was a culmination of several listening tests of Hi-Res Audio Wireless products. While the efforts put into optimizing wireless audio transmission over Bluetooth are commendable, the degradation the process causes is significant.

Based on our hands-on experience, playing a Hi-Res Audio Wireless format like LDAC or aptX on a premium-quality source unit degrades the performance to well below what you’d hear with a regular run-of-the-mill solution. Nevertheless, we understand the concept and goal – the execution fails miserably.

If you think for a moment that Bluetooth “sounds awesome,” then it’s time to play some music directly from a USB memory stick. The same goes for wireless connections used in Apple CarPlay and Android Audio. Switch to hi-res tracks you’ve purchased and stored on a USB memory stick. If your system can deliver, the difference will blow your mind! If you don’t hear a difference, it’s time for an upgrade.

Hi-Res Audio Isn’t Necessarily High-Fidelity Audio

We’ve been incredibly fortunate to have the opportunity to measure and audition audio solutions from all the top brands in the car audio industry. Indeed, many solutions sound magnificent. Unfortunately, many make quality and clarity claims that the hardware can’t substantiate. Some of these products bear the Hi-Res Audio logo.

When it’s time to upgrade your car audio system, drop by a few local specialty mobile enhancement retailers and audition the solutions they offer. If you’ve done some research and listened to the same music in the demo vehicles and on the display boards, picking out what sounds terrific is easy.

This article is written and produced by the team at www.BestCarAudio.com. Reproduction or use of any kind is prohibited without the express written permission of 1sixty8 media.

Why the Shop Matters Most: Certified Technicians Make the Difference

Modern Multimedia Receivers Have Multiple Volume Controls

Function Dependent Volume Controls

I Can’t Hear the Navigation Prompts

Source-Specific Level Controls

Who Knew the Volume Control Was Complicated?

Why You Need Two Keys for Your Car Starter Upgrade

Two Keys Needed for Programming

Remote Car Starter Installation

Interface Programming Issues

Giving Up a Key

Pick Who Installs Your Remote Starter Carefully

Why Certified Professionals Deliver Higher-Quality Results

Hi-Res Audio Isn’t Necessarily High-Fidelity Audio

High-Frequency Audio Reproduction

Benefits of High-Resolution Audio Recording

Actual Bit Depth Comparison

Sound Quality

Hi-Res Audio Wireless

Hi-Res Audio Isn’t Necessarily High-Fidelity Audio

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